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Bristow and Sutor: How to Successfully Negotiate Your Personal Debts!

Discover effective strategies to negotiate your personal debts with Bristow and Sutor, while ensuring credit security. Empower yourself with knowledge to handle debt collection successfully, and seek IVA advice if needed. Remember that you can also seek assistance from the financial ombudsman if you encounter any issues during the process.

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Who is Bristow and Sutor?

Bristow and Sutor is one of the leading debt collection agencies in the United Kingdom, specializing in the collection of council tax, non-domestic rates, sundry debt, and charges. They are well-known for their expertise in collecting from sovereign collectors and assisting with county court judgement cases.

As a company, Bristow and Sutor’s primary role is to act as an intermediary between creditors, such as local authorities and businesses, and debtors who owe money. They provide services to recover unpaid debts on behalf of their clients, which may involve contacting debtors, arranging payment plans, and taking enforcement action if necessary. This can include involving the financial ombudsman, collection agencies, or even county court judgement.

Bristow and Sutor operate within the legal framework set out by the government. They are authorised and regulated by various bodies, ensuring they adhere to the highest standards of conduct. Their enforcement agents, often referred to as bailiffs, are certified and follow strict guidelines when dealing with debtors.

Understanding the Role and Responsibilities of Bristow and Sutor

Bristow and Sutor, as bailiffs and debt collectors, act as enforcement agents following specific guidelines for recovering unpaid council tax.

Role as Enforcement Agents

As enforcement agents, Bristow and Sutor are responsible for recovering unpaid debts, including council tax, on behalf of their clients. They can take actions such as sending reminder letters or visiting the debtor’s property. These actions help them in their role as bailiffs and collectors for their agency.

It’s important to note that the role of an enforcement agent is regulated by law. Bristow and Sutor’s agents must adhere to the Taking Control of Goods Regulations 2013, which sets out the procedures they must follow and the fees they can charge. This ensures that their actions are fair, transparent, and proportionate.

Debt Recovery Process

The debt recovery process followed by Bristow and Sutor typically involves several stages, including the involvement of bailiffs and collectors as per the guidelines for collection.

Notification: The first step in the process is notifying the debtor of the outstanding debt. This is usually done through a ‘Notice of Enforcement’, a letter that outlines the amount owed, the creditor, and the consequences of non-payment.

Compliance Stage: The debtor is given a period of time, usually seven days, to arrange payment of the debt. During this stage, the debtor can contact Bristow and Sutor to discuss their circumstances and potentially arrange a repayment plan.

Enforcement Stage: If the debt is not paid or a repayment plan is not arranged during the compliance stage, the case moves to the enforcement stage. This can involve a visit to the debtor’s property by an enforcement agent. The agent can take control of goods to the value of the debt and associated costs.

Sale or Disposal Stage: If the debt remains unpaid, the enforcement agent can arrange for the seized goods to be sold at auction. The proceeds from the sale are used to cover the debt and any additional fees.

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Bristow and Sutor operates within a legal framework that is defined by several pieces of legislation in England and Wales. These laws regulate the actions of enforcement agents and provide protections for debtors.

Tribunals, Courts and Enforcement Act 2007

This Act provides the legal basis for enforcement agents to take control of goods to recover council tax debts. It outlines the procedures that must be followed, including providing notice to the debtor and offering opportunities for the debtor to pay business money before goods are seized.

Taking Control of Goods Regulations 2013

These regulations provide further detail on the process of taking control of goods in a business. They specify the types of goods that debt collectors can and cannot seize, the times when enforcement agents can enter a property related to council tax, and the fees that can be charged at different stages of the process to save money.

Certificated Bailiffs Act 1926

This Act provides for the certification of debt collectors, now known as enforcement agents. Bristow and Sutor’s agents are certificated debt collectors, which means they have undergone training and are authorised by a court to carry out the debt collection process.

Local Government Finance Act 1992

This Act specifically pertains to the collection of council tax by debt collectors. If Bristow and Sutor, an enforcement agency, are collecting unpaid council tax, they must adhere to the procedures outlined in this Act and the associated regulations during the enforcement stage.

Evaluating Options for Paying Debts Collected by Bristow and Sutor

When faced with a council tax debt collection notice from Bristow and Sutor, it’s crucial to evaluate your options for repayment. The goal is to find a solution that allows you to manage your money in a way that is sustainable for your financial situation and avoid reaching the enforcement stage of the process.

Overview of Repayment Options

There are several ways you can approach repayment:

Full Payment: If you have the means, the quickest way to resolve the issue is to pay the debt in full. This will immediately stop any further enforcement action.

Payment Plan: If you’re unable to pay the full amount at once, you may be able to arrange a payment plan with Bristow and Sutor. This involves making regular payments over a set period until the debt is fully paid. The amount and frequency of payments will depend on your financial circumstances.

Individual Voluntary Arrangement (IVA): An IVA is a formal agreement between you and your creditors to pay back your debts over a period of time. It must be set up by a qualified insolvency practitioner and can include debts owed to Bristow and Sutor.

Debt Relief Order (DRO): If you have a low income, few assets, and debts of less than £20,000, you might be eligible for a DRO. This is a form of insolvency that can pause your debt payments for a year.

Bankruptcy: If your debts are substantial and you have no realistic way of paying them off in a reasonable time, you might consider filing for bankruptcy. This is a serious step that can have long-term effects on your credit rating, but it can provide a way out of unmanageable debt. It’s important to seek professional advice before choosing this option.

The Importance of a Repayment Plan

A well-structured repayment plan is key to managing your debts effectively. It allows you to budget your income and ensure that you can meet your essential living costs while paying off your debts. When setting up a repayment plan, consider your income, essential expenses, and any other debts you have. Be realistic about what you can afford to pay towards your Bristow and Sutor debt each month to avoid falling behind on payments.

If you have other debts and are struggling to agree something you should seek advice from a debt advisor or insolvency practitioner.

Practical Steps to Effectively Deal with Bristow and Sutor Bailiffs

Dealing with debt collectors can be a stressful experience, but taking a proactive approach can help you manage the situation effectively. Here are some practical steps you can take when dealing with Bristow and Sutor debt collectors.

How to Communicate with Bristow and Sutor

  1. Stay Calm and Respectful: It’s important to remain calm and respectful during all interactions with Bristow and Sutor bailiffs. Remember, they are just doing their job.
  2. Keep Records: Document all communication with Bristow and Sutor. This includes letters, emails, and phone calls. If possible, ask for written confirmation of any agreements you make.
  3. Ask for Identification: Always ask the bailiffs for identification, including their name, company, and certification details. You can verify their certification online through the High Court Enforcement Officers Association.
  4. Don’t Ignore Them: Ignoring contact attempts from Bristow and Sutor will not make the problem go away. It’s important to engage with them and try to resolve the issue.

Guidelines for Negotiating Your Personal Debts

  1. Understand Your Financial Situation: Before you start negotiating, have a clear understanding of your financial situation. Know how much you owe, to whom, and what you can realistically afford to pay.
  2. Be Honest and Open: Be honest about your financial situation. If you can’t afford the repayment terms they’re suggesting, tell them why.
  3. Don’t Agree to What You Can’t Afford: It’s crucial that you don’t agree to a repayment plan you can’t afford. This will only lead to further problems down the line.
  4. Seek Professional Advice: If you’re unsure about anything, seek advice from a debt charity or a financial advisor. They can help you understand your options and rights.
  5. Write a Formal Letter: If you’re proposing a repayment plan, put it in writing. Outline your financial situation and what you’re proposing to pay. This can serve as a starting point for negotiations.

Stopping or Preventing Bristow and Sutor Bailiff Action

Facing enforcement action from Bristow and Sutor can be daunting, but there are steps you can take to stop or prevent this from happening. Here’s how:

Steps to Stop Enforcement Action

  1. Pay the Debt in Full: The most straightforward way to stop enforcement action is to pay the debt in full. However, this may not be feasible for everyone.
  2. Negotiate a Repayment Plan: If you can’t pay the debt in full, you can negotiate a repayment plan with Bristow and Sutor. This will involve making regular payments towards the debt until it’s paid off.
  3. Apply for a Suspension of Warrant: In some cases, you may be able to apply to the court for a suspension of the warrant. This will stop the bailiffs from taking further action while the suspension is in place.
  4. Challenge the Debt: If you believe the debt is not yours, or the amount is incorrect, you can challenge it. You’ll need to provide evidence to support your claim.

The Role of the Financial Ombudsman and Seeking Financial Advice

If you’re having trouble dealing with Bristow and Sutor, or if you believe they’ve treated you unfairly, you can make a complaint to the Financial Ombudsman Service. They provide a free, independent service for resolving disputes between consumers and financial companies.

It’s also a good idea to seek financial advice if you’re struggling with debt. Organisations like the National Debtline, StepChange, and the Citizens Advice Bureau can provide free and impartial advice to help you manage your debts.

Or you should contact one of our debt advisers for free impartial confidential advice.

Your Rights When Facing a Visit from Bristow and Sutor Enforcement Agents

When dealing with Bristow and Sutor enforcement agents, it’s crucial to understand your rights. Here’s what you need to know:

Your Rights During a Home Visit

  1. Right to Peaceful Enjoyment of Your Home: Enforcement agents must respect your right to peaceful enjoyment of your home. They should behave professionally and respectfully at all times.
  2. Right to See Identification: Every Bristow and Sutor enforcement agent must carry an identification card with their photograph and certification details. You have the right to see this ID before allowing them entry to your home.
  3. Right to Refuse Entry: In most cases, you can refuse entry to an enforcement agent unless they have a court order that allows them to enter your home.
  4. Right to Negotiate: You have the right to negotiate a repayment plan with the enforcement agent. If you can’t pay the debt in full, you can offer to pay in instalments.
  5. Right to Complain: If you believe an enforcement agent has acted unprofessionally or broken the rules, you have the right to complain to Bristow and Sutor, the enforcement agent’s certificating court, or the Financial Ombudsman Service.

What Happens If You Don’t Pay Bristow and Sutor

If you don’t pay Bristow and Sutor, they can take further enforcement action. This could include taking control of your goods to sell at auction to cover the debt. If you still don’t pay, they could apply to the court for a committal order, which could lead to imprisonment.

Exploring Benefits of Controlled Goods Agreements with Bristow and Sutor

A Controlled Goods Agreement (CGA) is a legal arrangement between a debtor and an enforcement agent, such as Bristow and Sutor. It’s a crucial tool in managing debts and can offer several benefits. Here’s what you need to know:

Understanding a Controlled Goods Agreement

A Controlled Goods Agreement is a written agreement that allows you to keep possession of your goods while you’re paying your debt. The enforcement agent makes a list of goods that they could sell if you don’t pay. These goods are then ‘controlled’, meaning you can’t sell or dispose of them until you’ve paid your debt.

The goods listed in the agreement should be equivalent in value to the debt you owe. They can include items like your car, TV, or other high-value items. However, essential household items, tools of your trade, and goods that belong to someone else can’t be included.

How a Controlled Goods Agreement Can Help Manage Your Debts

  1. Keeps Your Goods in Your Possession: A CGA allows you to keep using your goods while you’re paying off your debt. This is especially beneficial if the goods are essential for your daily life or work.
  2. Buys You Time: By entering into a CGA, you’re given time to pay off your debt in instalments, rather than having to pay it all at once.
  3. Prevents Further Action: Once a CGA is in place, Bristow and Sutor can’t take further action to recover the debt as long as you stick to the agreement.
  4. Avoids Additional Fees: If you enter into a CGA before the enforcement agent takes your goods, you can avoid the additional fees associated with the removal and storage of goods.

Frequently Asked Questions

Is Bristow and Sutor illegal?

No, Bristow and Sutor is not illegal. It is a legitimate company that operates within the legal framework of England and Wales. They are authorised to collect unpaid debts on behalf of local authorities, businesses, and other organisations.

Are Bristow and Sutor court bailiffs?

Yes, Bristow and Sutor are court bailiffs, also known as enforcement agents. They are authorised by the court to collect unpaid debts. They must follow strict rules and regulations in their operations.

What happens if you don’t pay Bristow and Sutor?

If you don’t pay Bristow and Sutor, they can take further action to recover the debt. This can include taking control of your goods (removing and selling your belongings to cover the debt), or in some cases, they may refer the case back to the court which could lead to further legal action.

Is Bristow and Sutor a real company?

Yes, Bristow and Sutor is a real company. They are one of the largest enforcement agencies in England and Wales.

Remember, if you’re dealing with Bristow and Sutor or any other debt collection agency, it’s important to seek independent financial advice to understand your rights and options.

How do I contact Bristow and Sutor?

You can contact Bristow and Sutor through various methods. Here are the contact details:

  • Phone: 01527 504030 & 0330 390 2010
  • Text or WhatsApp: 07860 078 251
  • Post: You can send a letter to their head office. The address is available on their official website at https://www.bristowsutor.co.uk/

Normal Business Hours: 8am to 8pm Mon – Fri, 8am to 1pm Sat & Sun


The primary sources for this article are listed below.

Bristow & Sutor | Council Tax, PCN & Non Domestic Rate Debt Collection (bristowsutor.co.uk)

Details of our standards for producing accurate, unbiased content can be found in our editorial policy here.

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* To qualify for debt write off in an IVA with us, you must have a minimum of £7,000 of qualifying unsecured debt owed to two or more creditors.  The amount of debt write off is based on your own personal circumstances – typically this could be up to 85% of what you owe; and this has been achieved by over 10% of our customers who have successfully completed their IVA’s in the last 12 months.  The amount of debt write off differs for each customer and is dependent upon their individual financial circumstances and subject to the approval of their creditors.

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